Don't worry, it happens! Here is what you need to know:
Once the order is finalized, badge details cannot be edited directly by you.
If you already received your badge at home and noticed a typo (a wrong number or letter, for instance), send an email to atendimento@ccxp.zendesk.com with the correct information along with your order number. Once approved, we will update it internally in our system. After the update is complete, you will simply need to swap the sticker on your badge in person at the Gate Customer Service Desks, located next to the event entrances, by presenting valid proof of your details.
If you chose in-person pickup at the event, send an email to atendimento@ccxp.zendesk.com with the correct details and your order number as well. Once approved, we will update it internally, and you can pick up your updated badge in person at the ticket booth pickup area during the event.
Oh, and please note: transfer of ownership (passing the badge to another person) must be done through the official transfer process.
⚠️ Important: Any request for changes, corrections, or cancellations must be requested by the primary account holder (the person who made the purchase).
This way, your experience stays smooth and worry-free! 😉✨