Transferring a ticket is quick and easy! To ensure everyone's security, the process is divided into two parts: the request made by the current ticket holder and the acceptance by the new ticket holder.
Part 1: How to Send a Ticket (Current Holder)
Log in to your account
Visit our official website and log in using your registered email and password.
Locate your tickets
In the top menu, click on "My Account" and select "My Tickets".
Note: All eligible tickets available for transfer will be displayed in this tab.
Select the event and ticket
Click on the desired event.
Identify the ticket you wish to transfer, double-check the order number, and click in the ticket.
Initiate the transfer
In the pop-up window showing the ticket details, click the "Transfer" option at the bottom.
Enter the recipient's details
Fill in the new holder's information. After double-checking the details, click "Confirm Transfer".
Pay the transfer fee
You will be redirected to the transfer fee payment screen:
Fill in the payer's information.
Choose your preferred payment method.
Enter the billing address.
Review the order summary and click "Confirm Transfer".
Transfer request completed
Once the payment is approved, a "Transfer Initiated" message will appear on your screen. A notification email will automatically be sent to the new ticket holder.
Part 2: How to Receive a Ticket (New Holder)
Check your email
Open the notification email sent to you and click on "Confirm Receipt".
Log in to the site
Visit the website and log in using the exact same email address to which the transfer was sent.
Accept the transfer
Go to the "My Tickets" tab. The order will be listed as "Pending Transfers". Verify that the event and ticket details are correct and click "Confirm".
Access your ticket
Done! Once confirmed, the ticket will be available in your account under "My Tickets" for viewing and entry on the day of the event.
Note: Transferred tickets will not be shipped and must be picked up in person at the event venue, even if the previous holder requested mail delivery. If you have received a transfer and would like to check the possibility of having it shipped to your address, please submit a request through our customer support channel.