If you have just secured your ticket, the next step is to fill in the details of the person who will be using it. Choose the easiest option for you below:
1. I just finished my purchase. How do I fill it in now?
As soon as your order is approved, you will see a notification on the screen.
Right below the confirmation, there will be a message stating that the credentials are available.
Simply click the message to be redirected and start filling in the details.
2. Confirmation Email
Upon approval, we send a confirmation to the email address you registered.
Open the purchase confirmation email.
Look for the "Fill Credentials" button and click it to access the registration page.
3. I already closed the page and can't find the email. How do I do it through the website/platform?
If you are already logged into your account, the process is very simple:
Go to the "My Account" menu.
Click on the "My Tickets" option.
On the next screen, you will see a list of your tickets. Select the one you want to update and click "Fill in details".
Step-by-Step on the Registration Screen
When the details screen opens, you will have two options to specify who will be using the ticket:
If the ticket is for you (Account Holder): Click the "Assign to me" button. The system will automatically populate the fields with your purchase details.
If the ticket is for someone else: Manually type the name and details of the person attending the event in the designated fields.
⚠️ Important: Make sure to review all the information and click "Save" at the end of the process to ensure ticket validation!
⚠️ Warning: Check the details carefully. Once saved, the ticket information cannot be edited. Any subsequent changes can only be made via ownership transfer, subject to a transfer fee.