Opening more than one request about the same topic does not speed up support. Our system recognizes that the messages are related and automatically updates the original ticket with the new date and content.
This means that even if you send multiple emails, your request will still be answered on a first-come, first-served basis—always based on the latest update made to the ticket.
💡 How to proceed :
The best approach is to open only one request, regardless of the topic, and keep all the information within it. This keeps your request organized and helps our team assist you with greater speed and clarity.
If you’d like to add details or share additional information, simply reply to the same support email. Everything will be updated in the same ticket, with no need to open a new one. 💜
⏰ Customer Support Hours:
Our team is available Monday through Friday, from 10 AM to 7 PM (BRT / Brasília Time), excluding holidays. During these hours, we do our best to reply as quickly as possible—and deliver an amazing support experience for you! 🚀