TERMS AND CONDITIONS FOR TICKET PURCHASE, ENTRY AND STAY AT THE CCXP24 FESTIVAL
ATTENTION: DUE TO THE COVID-19 PANDEMIC AND THE REGULATIONS IMPOSED BY THE PUBLIC AUTHORITIES FOR FESTIVALS, ONLY INDIVIDUALS WHO COMPLY WITH THE REQUIREMENTS IN EFFECT AT THE TIME OF THE FESTIVAL (WHICH MAY INCLUDE PROVIDING PROOF OF VACCINATION, UNDERGOING TESTS, WEARING MASKS OR OTHERS) WILL BE PERMITTED ENTRY.
The acquisition and possession of a ticket, in any capacity, implies acceptance of the following conditions:
1. PURCHASE OF TICKETS
1.1. Tickets are issued as CREDENTIALS, specifying the name and individual taxpayer number (CPF) of the attendee, and are personal and non-transferable.
1.2. To gain access to the festival, attendees must present their credentials along with an official photo ID, as proof of ownership. ENTRANCE TO THE FESTIVAL USING A CREDENTIAL IN THE NAME OF A THIRD PARTY WILL NOT BE PERMITTED UNDER ANY CIRCUMSTANCES.
1.3. The credential grants its holder permission to enter and exit the festival site (São Paulo Expo) as many times as they choose during the valid day. Upon each entry and exit from the festival, attendees must present an official photo ID along with the credential to verify ownership.
1.4. Your credential includes a QR Code for accessing the festival, which can be scanned at any location requiring flow control, at the discretion of the festival organization. This QR Code contains some of your personal data (such as name, email, phone number, city, gender, date of birth). It is important to clarify that there is no banking information or sensitive personal data that can be shared when scanning your credential.
1.5. Some third-party exhibitors may request certain personal data and require you to sign disclaimers to participate in activities within their booths. To streamline this process, at certain booths, you can directly utilize your badge to provide the stored data mentioned above.
1.6. Therefore, you may choose to share your personal data directly with the exhibitors by authorizing the scanning of your credential. Since this entails the direct sharing of data by you rather than by CCXP, CCXP is not responsible for the handling of this data by the exhibitor.
1.7. CCXP24 tickets are exclusively sold by Mundo Geek Store, through the website https://www.mundo-ticket.com/ and/or at official selling locations previously announced on the festival's official website www.ccxp.com.br.
1.8. CCXP is not responsible for tickets purchased through unofficial or unauthorized sales channels.
1.9. Ticket sales will commence on April 9th, 2024, at noon and will conclude on December 8th, 2024, at 8pm. Sales may end earlier if tickets are sold out.
1.10. Purchases are subject to ticket availability for the requested day and approval of the transaction by your credit card company, or approval through PIX (instant transfer).
1.11. Purchases are subject to review and approval by our security department, which may request additional documents to verify registration for completion and delivery of your order.
1.12. Purchase orders are subject to payment confirmation, irrespective of the chosen payment method by the purchaser. The user acknowledges and agrees that the provided information is used to verify the authenticity of the buyer's data and to access credit approval.
1.13. Upon completing the purchase, if any discrepancies are identified with the credit card administrator’s data, the order may be canceled.
1.14. After purchasing the ticket , it is not possible to change the selected visitation day.
2. ACCURACY OF FILLING IN/PROVIDING THE NECESSARY DATA FOR THE PURCHASE
2.1 The customer is responsible for accurately providing their personal data required for the ticket purchase, as well as ensuring the correct delivery address when selecting the delivery service.
2.2. Please carefully review the details of your order (date, type, quantity, eligibility for discounts) before confirming your purchase. No cancellations, exchanges, or returns of tickets are allowed outside the conditions defined herein. Each ticket is unique, meaning it will no longer be available for sale to third parties after your purchase.
3. TICKET DELIVERY OR PICKUP
3.1. Customers have the option to receive their ticket at a specified address upon purchase, with a delivery fee of R$27.00 (twenty-seven reais), or to pick up the ticket at the festival during its duration, in which case no delivery fee will be charged.
3.2. Tickets shipments will commence in August 2024, regardless of the purchase date, following the most favorable logistics while adhering to the carrier's delivery schedule.
3.3. Tickets purchased after November 8th, 2024 will not be shipped and must be picked up by the customer at São Paulo Expo, at the credentials pickup area during the festival days.
3.4. There will be only one delivery attempt made to the address provided by the customer. If delivery is unsuccessful for any reason, the tickets will be available for pickup at the festival location, specifically at the credentials pickup area during the festival days.
3.5. Credentials pickup at the festival location requires the presentation of the order number and the buyer's official identification document.
4. LOSS, MISPLACEMENT, THEFT, ROBBERY OR DAMAGE TO TICKETS DUE TO MISUSE OR ACTIONS OF THIRD PARTIES
4.1. CCXP is not liable for loss, misplacement, theft, robbery or damage to tickets resulting from improper use, mishandling, or actions of third parties.
4.2. Should it become necessary to issue a new credential during the festival, a fee of R$50.00 (fifty reais) will apply. The issuance of a new credential, under any circumstance, will only occur after the complete cancellation of the previous credential.
5. THE HALF-PRICE BENEFIT
5.1. The half-price benefit is available to:
5.1.1. STUDENTS: Students must present the Student Identification Card (CIE), a document that verifies their status as a regularly enrolled student in educational levels and types of learning outlined in Title V of the Law No. 9.394, 1996. The CIE adhere to the national standard model, include digital certification, and contain the following information: full name, date of birth, recent photo, name of educational institution, level of schooling, and expiration date, as outlined in Section I of Decree 8.537/2015. Presentation of the CIE is mandatory for festival access.
5.1.2. PRINCIPALS, PEDAGOGICAL COORDINATORS, SUPERVISORS AND SCHOOL SUPPORT STAFF MEMBERS OF STATE AND MUNICIPAL SCHOOLS OF SÃO PAULO (as per State Law SP 15.298/14 and Law No. 14.729/12): individuals in these roles must present an official photo identification document along with a work card issued by the Secretary of Education or a pay stub demonstrating their employment status.
5.1.3. RETIRED PERSONS (as per Municipal Law of São Paulo No. 12,325/1997 and the Statute of the Elderly): Retired individuals must present an official an official photo identification document along with an INSS (National Institute of Social Security) benefit card to verify their status.
5.1.4. PEOPLE WITH DISABILITIES (as per Federal Law No. 12,933): Individuals with disabilities are entitled to half-price tickets upon presentation of an official document for People with Disabilities (PCD) with a photo. Companions will only be eligible for half-price tickets if they also meet the criteria outlined in the current law.
5.1.5. YOUNG PEOPLE FROM LOW-INCOME FAMILIES: Must present the ID Jovem card issued by the National Youth Secretariat, along with an official photo identification document (as per Article 5 of Decree 8.537/15).
5.2. If the eligibility for the benefit is not proven, the ticket holder must pay the difference between the purchased ticket and the full ticket price; otherwise, access to the festival will not be permitted.
6. SOCIAL DISCOUNT TICKET
6.1. In its 2024 edition, the CCXP will offer the "social ticket", available to all customers who choose to make a donation in predetermined amounts to one of the assistance institutions/entities selected by the ORGANIZER at the time of ticket purchase.
6.2. By donating the predetermined amount specified for each ticket category, the customer will receive a discount of 37% to 43% off the regular price of the corresponding ticket category. Tickets eligible for the social discount are limited and subject to availability.
6.3. The donation amount will be charged and processed using the same payment method utilized for purchasing the ticket and will be included in the total amount of the order.
6.4. The Social Discount Ticket is only applicable to full-price tickets and cannot be combined with any other promotions or legal discounts, including half-price tickets.
7. TICKET TRANSFER
7.1. The transfer of ticket ownership will be allowed once and exclusively upon direct request from the purchaser, through a request made solely online and following the procedures outlined on the official festival website. A fee of R$50.00 (Fifty reais) per ticket to be transferred will apply.
7.2. Four-day tickets, Epic Passes, and Unlock passes are singular tickets and can only be transferred in their entirety. This means that when transferring one of these types of credentials, you will be transferring all benefits and access to all days of the festival to a single individual.
7.3. Tickets that have already been used (even partially, in the case of tickets for more than one day) cannot be transferred. In cases of tickets that include additional benefits beyond entry to the festival (Epic Pass and Unlock), the credential is considered used, and therefore, its transfer will no longer be possible if scheduling or redemption of the benefits associated with these tickets has already occurred.
7.4. Transferred credentials must be exclusively collected at the festival's box office, as stated in item 3.5. Under no circumstances will they be sent via any means.
7.5.Considering the anti-fraud procedures outlined in items 1.11 to 1.13, even if the original customer has made the payment or the transfer fee of R$50,00 has been paid, the is no guarantee that the ticket cannot be cancel later if any inconsistencies are found or if he buyer request the transaction to be canceled with the credit card issuer.
7.6. The transfer of tickets is a feature created for individuals who are unable to attend the festival to transfer their tickets to a family member or acquaintance. It is not an official repurchase channel of CCXP. CCXP does not recommend purchasing tickets from third parties and is not responsible for any issues that may arise in such transactions, including the subsequent cancellation of the ticket after transfer. Resolution of the issue is the responsibility of the buyer and the seller directly.
8. TICKET PURCHASE CANCELLATION
8.1. The purchaser may cancel the purchase of the ticket(s) within 7 (seven) business days after receiving the purchase confirmation email, provided that this period does not exceed 48 hours before the start of the festival, i.e., it does not fall on a date later than December 2nd, 2024..
8.2. In the festival of ticket purchase cancellation after the ticket has been dispatched, even in accordance with item 8.1, the amount paid for the ticket delivery service will not be refunded.
8.3. The cancellation request must be made through the customer login area, in the support section.
8.4. We do not process partial cancellations. In the case of orders with more than one ticket, the entire order can only be canceled, with no possibility of canceling individual ticket(s).
8.5. In the festival of the cancellation of the festival CCXP24, the purchaser will receive a refund of the amount paid for admission.
8.6. In festival of postponement of the festival CCXP24 due to force majeure or acts of God (such as, for example, due to the sanitary conditions in force at the time of festival due to the COVID-19 pandemic), ticket prices will not be refunded, and they will remain valid for the rescheduled dates of the festival unless there is any legislation specifically addressing this matter. In such a case, we will adhere to the regulations outlined in the legislation.
9. RECORDING IMAGES AND AUDIO OF THE ATTENDERS
9.1. Any activities conducted within the CCXP may be filmed, recorded, or photographed, at the discretion of the event promoter/producer for subsequent publication, transmission, retransmission, reproduction, or dissemination in TV, cinema, radio, Internet, advertising, or any other means of communication, DVD and home-video production, without any limitations.
9.2. By attending the CCXP 2024, you agree, authorize, and grant the free use of your image, name, and voice in the terms mentioned herein, without limitation. This use shall not constitute misuse of the image or any other violation of rights, and no charges and/or rights to compensation shall arise from this use.
10. FESTIVAL PROGRAMMING AND CHANGES
10.1. The festival program may undergo changes at any time, including in relation to announced attractions and their presentation dates. Changes to the program do not entitle the ticket holder to cancel or exchange their ticket. Please follow the updated program of CCXP24 and any eventual changes on the festival's official website and social media channels.
10.2. Some festival attractions have participant limits and are subject to maximum capacity. Therefore, purchasing a ticket does not guarantee the user participation in any specific activities held within the festival if they have reached full capacity.
10.3. Minors under the age of 16 (sixteen) will be admitted only when accompanied by a legal guardian (with documentary evidence) or a responsible companion carrying the authorization form. This ruling is subject to change, at any time, by the Juvenile Court (Juízo da Vara da Infância, da Juventude e do Idoso).
10.4. Some festival attractions have age ratings, which will be clearly indicated. It is the sole responsibility of the user or their guardians, in the case of minors, to participate in activities with age ratings compatible with their age.
10.5. The entry and presence of individuals carrying food intended for commercial purposes are prohibited, as well as objects that pose safety risks, such as bottles, cans, helmets, animals (except for service animals with proper documentation), firearms, or any other items deemed dangerous by CCXP.
10.6. At least 50% of the Photo & Autograph activities will be reserved for the Epic Pass. It is at the discretion of the organizers to reserve additional activities for this category or allocate the remaining slots to the general public.
11. CIVILIZED BEHAVIOR
11.1. CCXP24 values ensuring the best possible experience for all its attendees and collaborators. For this reason, certain actions and behaviors considered abusive, as listed below, may lead to the expulsion of attendees from the festival and other appropriate measures at the discretion of CCXP.
11.1.1. Offensive or Disruptive Conduct: Any behavior considered offensive or disruptive to the experience of other participants or the work of the organizer, collaborators, or exhibitors. This includes, but is not limited to, sexual or moral harassment, physical or verbal aggression, stalking, hate speech, physical altercations, threats.
11.1.2. Possession of Prohibited Items: Bringing items such as weapons of any kind (including firearms, bladed weapons, pepper sprays), sharp objects or items that can be used as weapons, drones, illegal or dangerous substances, or any other items determined by CCXP24 as unsafe or inappropriate, is strictly prohibited, except those allowed for Cosplayers that have been previously inspected.
11.1.3. Disregard Attraction Rules: Ignoring or violating safety instructions and other specific guidelines for each attraction.
11.1.4. Forgery and Fraud: Utilizing counterfeit tickets, attempting to gain entry to enter the Festival without payment, or engaging in any other form of fraud related to access and Festival services.
11.1.5. Alcohol and Drugs: Consumption of alcohol or illicit drugs within the Festival premises, or attending the Festival under the influence of alcohol or illicit drugs, is strictly prohibited. Although the sale of alcohol may be permitted in certain areas or attractions, abuse of its consumption may result in expulsion.
11.1.6. Smoking outside Designated Areas: Smoking or using electronic cigarettes/vaping outside areas specifically designed for smokers is prohibited
11.1.7. Unauthorized Recordings: Making video, audio, or photographic when their prohibition is in effect is strictly prohibited.
11.1.8. Property Damage: Intentionally damaging or vandalizing any third-party property present at the Festival, including booths, pavilions, decorations, signs, notices, and any other structure or object within the Festival, is strictly prohibited.
11.2. Violation of these rules may result, at the sole discretion of CCXP24, in expulsion from the festival or permanent banning from any festivals organized by CCXP. Expelled or banned participants have no right to refunds of paid amounts and may be held accountable for any losses and damages caused. In criminal cases, appropriate legal action will be pursued. Participants acknowledge that festival staff are trained to identify behaviors that violate the rules and have the authority to take immediate measures to ensure the safety and well-being of all participants, as outlined herein.
12. ACCEPTANCE OF THIS TERM
12.1. The ticket purchaser expressly declares that they have read, understood, and accepted these Terms and Conditions and are fully aware of the rights and obligations arising from them.