Once an order is dispatched, the transport company will make 3 delivery attempts to the registered address, if the delivery is not completed, it will be returned to us.
If the order is not delivered due to an absent recipient or incorrect address, a new delivery fee (R$29,90) will be required to resend it or it will be available for pickup at the event.
If your order has been returned, please contact our Customer Service department at: atendimento@ccxp.zendesk.com or using the "Help" button in our Help Center at https://ajuda.ccxp.com.br/hc/pt-br.