Updating the address in your website account profile will not update the shipping address for past or existing orders. If you need to request an address change for an order, please send an email to Customer Support at atendimento@ccxp.zendesk.com with your order number and Tax ID (CPF) for review.
Once your order has been shipped, it is no longer possible to change the delivery address, and the package must be collected at the address originally provided. If the shipment returns to us due to an incorrect address, a new shipping fee may be charged to resend it. If the new shipping fee is not paid, the badge will be available exclusively for in-person pickup at the event venue.
In cases like the one mentioned above, please reach out through our support channel for more information: How do I contact customer service?
Orders are only shipped within the country. We do not offer international shipping outside of Brazil.