Check your spam folder to see if the purchase confirmation email is there, and remember to verify if this is the email you used for your registration.
You can also view your purchase on our Mundo Ticket website: https://mundo-ticket.com/en-US
Just log in > click on the menu "My Account" > and select the “My Orders” option. There, you will be able to see all the orders made with your account.
If you have received a transfer, you should see it under ''My Tickets''
In case of any doubt contact our customer service.