If you are trying to upgrade your ticket and the option is not available, it may be due to the tickets being sold out on the online platform. First, make sure to check if the desired tickets are indeed sold out on the website.
If the tickets you wish to purchase are sold out, don’t worry! You will be able to upgrade directly at the box office on the day of the event.
If the desired ticket is not sold out and you need assistance, please contact our customer service at: atendimento@ccxp.zendesk.com.
You can also use the "Help" button on our help center: https://ajuda.ccxp.com.br/hc/pt-br.